Frequently asked questions
Shipping
How much is shipping?
Free, on every order, anywhere in the world. There is no minimum.
How long will my order take?
Most orders arrive within 7–15 business days. Some items travel by EMS and can take up to 20. Weekends and public holidays do not count. Customs, flight schedules and weather can add time — that part is outside our control, and if we know about a delay we will tell you.
Where do orders ship from?
Not everything ships from the same place. Depending on the item, parcels leave from the United States, Europe, China or Australia — from where the piece is made.
Can I track my parcel?
Yes. You get a tracking number by email, and you can check it any time on the Track your order page.
Who pays customs duties or import VAT?
You do. Shipping is free, but any duties, import VAT or handling fees charged when a parcel enters your country are paid by you, and they are not included in the price at checkout. What you owe depends on your country's rules and on the value of the order — we cannot calculate it in advance or refund it later. If that is a concern, check your local allowance before ordering.
Can I change the delivery address after ordering?
Write to info@homypoint.com as soon as you notice. Before the parcel ships we can change it; once it has shipped we cannot.
Can I cancel an order?
Yes, as long as it has not shipped — email info@homypoint.com. After it ships, cancellation is no longer possible, but you can still return it.
Returns and refunds
What is your return policy?
30 days from the day the item reaches you, for any reason. It needs to be unused and in its original packaging, with proof of purchase. Email info@homypoint.com to start a return and we will send you a return label — you do not pay for return shipping.
I am in the EU
On top of the above you have the statutory 14-day cooling-off period, no reason required.
When do I get my money back?
Once your return arrives we inspect it and tell you either way. Approved refunds go back to the original payment method within 10 business days. Your bank may then need a few more days of its own.
My item arrived damaged, or it is the wrong item
Photograph it and email info@homypoint.com straight away — do not send it back first. We will sort it out.
What cannot be returned?
Sale items and gift cards. Also custom or personalised orders, perishables and personal care goods.
Payment
How can I pay?
All major cards through Shopify's encrypted checkout, plus PayPal, Apple Pay, Google Pay and Shop Pay. We never see or store your card details.
What currency am I charged in?
The one shown on the page. Prices switch automatically to the currency of the country you are shopping from.
The products
Do the lamps need a bulb?
No. The LED is built in — nothing to buy, nothing to replace.
Will it work with my sockets?
Our lamps ship with a European plug (type C/F). Outside continental Europe — in the United Kingdom, the United States, Australia or New Zealand — you will need a plug adapter, which we do not include. Check the voltage stated on the product page against your mains supply before ordering.
Still have a question?
Write to info@homypoint.com or use the form on our Contact us page.